Privacy Policy
This explains what JOMA Logistics NYC collects when you prepare a shipment with us, why we need it, and who else sees it.
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What we collect
When you fill in the shipment preparation form we collect: the sender's full name, phone number, email address and address; the receiver's full name, phone number and address; the destination country and city; a description of what is inside the package; the number of boxes, their weight and dimensions; and the declared value if you choose to give one.
If you have shipped with us before, you may enter your JL customer number and the phone number we hold for you so the form can fill in the rest. Nothing is shown back to you unless both match.
Why we need it
To prepare and process an air cargo shipment: to price it, label it, and put it on the right aircraft.
To verify who you are when you bring the boxes to our office.
To contact the sender and the receiver about the shipment's progress, and about anything that needs a decision — a customs question, a weight that differs from what was declared, a delivery that cannot be completed.
To meet the customs and air-cargo security requirements that apply to every shipment leaving the United States.
Who else sees it
Airlines and their handling agents, customs authorities in the United States and in the destination country, and the agent who receives the shipment at the other end — in each case only what is needed to carry, clear and deliver your boxes.
We do not sell your information. We do not share it for advertising or marketing, by anyone, for any price.
Public tracking shows progress only
Anyone with a tracking number can see where a shipment has reached. Nobody can see who sent it, who is receiving it, either party's phone number or address, what was paid, or any note our staff have written. Those are never displayed on the tracking page.
How long we keep it
Shipment records are kept for as long as customs regulations and ordinary business record-keeping require. A shipment is a customs declaration as well as a delivery, and those records cannot be deleted on request while that obligation stands.
Your rights
You may ask us what we hold about you, and ask us to correct anything that is wrong. Call or message the office and we will deal with it.
Cookies
This site uses no analytics and no advertising cookies. There is no Google Analytics, no tag manager and no tracking pixel of any kind on these pages.
The cookies it does set are these: one remembering which language you chose, one remembering that you dismissed the offer to switch language, and — only if you sign in to the customer area — one keeping you signed in. The shipment form is protected by Cloudflare's bot check, which may set its own cookie to tell a person from a script.
Contact us
JOMA Logistics NYC, 2995 Ocean Parkway, Ground Floor, Brooklyn, NY 11235.
Phone, WhatsApp and Telegram: +1 347-288-3333. Email: info@jomalogisticsnyc.com. Monday to Friday, 10:00 AM to 6:00 PM New York time.